Last updated: 27 May 2025 (SnapIt photography platform – categories, slot-based scheduling, social media links, report feature)
Account data: name, email, phone number, password (hashed). Profile data: user type (Client/Creator), business address, profile photo, portfolio title, skill level, spoken languages, categories (photography, video, promotional/advert, event coverage, aerial footage, pet photography, baby & newborn, wedding, fashion, food & product, real estate, sports, portrait, landscape & nature, corporate). For Creators: social media links (Instagram, Facebook, Twitter/X, TikTok), website URL, ID documents (front/back), professional license, verification status, and bank/payout details via Stripe Connect (IBAN, billing address) for receiving payments. As part of the verification process, we may also collect your full legal name, postal address, and (optional) company name; this is used solely for identity verification, invoicing, and legal compliance. Booking data: service requests (packages with name, price, duration), addresses, notes, dates, time slots, prices (in EUR), payment details, completion date, warranty expiry (7 days from completion). Schedule data: weekly working hours, slot duration settings (30-minute or 1-hour intervals), unavailable dates, extra time slots with price multipliers. Dispute data: when a booking is disputed, we collect your dispute reason (Client) or response (Creator), timestamps, and the outcome of company review. User reports: when you submit a report via Settings, we collect your chosen reason and description. Payment data: card details are processed by Stripe; we do not store full card numbers. All payments and payouts are in euros (EUR). Location data: GPS when you enable location (for map display, sharing location with creator during bookings). Device data: device type, OS, unique identifiers, IP address, access logs. Communications: in-app messages, support inquiries, and messages from company administrators. Email verification: when you sign up, we may send a confirmation email. App preferences: language selection (English, Greek, German, Spanish, Italian, Portuguese, Russian, Turkish, Arabic), theme (light/dark), notification settings (bookings, messages, reminders). We collect only what is necessary for the Service.
Creators submit ID and license documents for verification. We store these securely, review them manually, and use them solely for identity and credential verification. Documents are retained as required by law and our verification records. We do not share verification documents with third parties except as required by law or to prevent fraud. We implement technical and organizational measures to protect document data. You may request deletion of stored documents subject to legal retention requirements.
We use the information we collect to: provide, maintain, and improve our Service; process bookings, payments, and refunds; display creator profiles (including categories, packages, social media links, and portfolio details) to clients; manage slot-based scheduling and availability; send you technical notices, booking confirmations, and support messages; respond to your comments and questions; process reports submitted through the app; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions; personalize and improve your experience (including language and theme preferences); and comply with legal obligations. During maintenance periods, we may temporarily limit access to the Service. We process your data based on your consent, performance of a contract, our legitimate interests, or legal requirements as applicable under the GDPR.
We may share your information with: Creators (when you book a service, we share necessary contact and location details); Clients (your profile information, categories, packages, social media links, and availability are displayed); Stripe (our payment processor) for payment, payout, and refund processing—Stripe collects card and (for Creators) bank account details under their privacy policy; service providers who assist our operations (e.g., hosting, analytics); and law enforcement when required by law. Company administrators may access user data, bookings, reports, and profiles for support, dispute resolution, user management, and platform operations. For disputed bookings, we review both the client's report and the creator's response to determine refund or payout. We do not sell your personal data to third parties. When we share data with processors, we ensure appropriate contractual safeguards are in place, including Standard Contractual Clauses for international transfers where required.
Your data is stored on secure servers with appropriate technical and organizational measures. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. This may include retaining booking, warranty, dispute, and report records after you close or delete your account, where required by law. When data is no longer needed, we securely delete or anonymize it.
EEA/UK: You have the right to access, rectify, erase, restrict, port, object, and withdraw consent. Lodge complaints with your supervisory authority. CCPA (California): right to know, delete, opt out of sale (we do not sell data), non-discrimination. To exercise any right, contact groupit4usupport@gmail.com. We respond within 30 days.
We use cookies and similar technologies (e.g., local storage) to collect information about your use of our Service. These help us remember your preferences, understand how you use our app, and improve our services. You can control cookie preferences through your device or browser settings.
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at groupit4usupport@gmail.com.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy, contact us at groupit4usupport@gmail.com. SnapIt is operated by GroupIt4U, based in Cyprus.